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Corporate Services Manager

Jersey

Our expertise and experience is driven by recruiting and retaining the brightest and best, and creating a culture that allows people to thrive.

Our independence encourages an open culture where every voice is valued. We care about creating an environment that hears, supports and shares openly with all our people.

Teamwork and collaboration are at the heart of our approach, and we nurture an environment of openness and respect where everyone feels valued.

Be heard. Be part of the Praxis Group.

Our Private Client and Corporate Services team works with our clients and their advisers, providing an efficient, informed and personal service. We provide a fast-paced, rewarding environment and opportunities to work with a variety of global clients across all major asset classes.

Role overview

To manage our corporate services administration team, undertaking a primary client relationship role with a number of complex/significant clients structures such as Jersey Private Funds, joint ventures, club deals and other corporate arrangements as well as managing and providing technical support and guidance to a team of administrators. The post holder will work closely with and provide support and absence cover to the Senior Manager.

The role will also assist with business development, particularly in developing services provided to existing clients and maintaining and developing good working relationships with intermediary providers. This will require the post holder to support new fiduciary products that respond to client needs within Praxis’ target market.

As part of the Fiduciary management team the postholder will strive to improve profitability whilst limiting both Praxis’ and clients’ exposure to risk, and always providing a quality service to clients. There will also be involvement in ad hoc team and business projects as required.

Job accountabilities

Client relationship management

  • Have a detailed understanding of the principles and practices of companies, partnerships, the Jersey Private Fund regime and related structures, with exposure to UK entities
  • Have the experience of dealing with multi-layered structures
  • Demonstrated ability to manage and maintain client relationships in accordance with KPI’s and Praxis standards
  • Demonstrated ability to take responsibility for all work, and all work delegated to the administration team, including the prioritisation of workload and ability to meet deadlines at all times
  • Develop long term, profitable business relationships with significant clients and encourage the team to do the same
  • Have a broad understand of tax issues and jurisdictions as they relate to client circumstances
  • Anticipate technical problems when dealing with client issues, think laterally and creatively to find solutions and, where necessary, seek expert advice
  • Assist the junior members of the team with complex aspects of client relationship management, making decisions as appropriate including referring matters to Senior Management
  • Ensure mutual understanding of client and Praxis’ expectations and commitments at outset and throughout the relationship, maintaining regular contact and feedback
  • Liaison with third party lenders, law firms, asset managers and other third parties regarding client affairs, as necessary
  • Maintain client confidentiality
  • Where appropriate, identify and communicate improvements that enhance service to clients and/or profitability to Praxis
  • Critically review a set of company, trust or partnership accounts or other financial reports, including management accounts and investor reporting
  • Act as a "B” signatory on bank accounts
  • Provide cover for colleagues when required

Business development

  • Attend meetings with existing and prospective clients and intermediaries
  • Develop the existing client base by understanding client needs through effective listening and questioning.
  • Seek out new business opportunities by developing rapport and professional relationships with intermediaries, advisors and service providers
  • Seek ways to increase the client base and revenue in accordance with best practice and regulatory compliance
  • Keep up to date with changes in the market that have the potential to impact on offshore structures

Risk management

  • Understand the legal and regulatory legislations in Jersey and any other legislation that impacts on the conduct of fiduciary business within the jurisdiction
  • Report complaints, operational risks, suspicions etc in accordance with local legislation and the Praxis procedures
  • Ensure that risk issues are reported to the Directors and Compliance as appropriate
  • Understand, apply, and adhere to Praxis’ risk management policies and procedures and, where appropriate, be proactive in identifying and proposing improvements
  • Assess and manage risk situations to avert potential risk issues for both clients and Praxis and to ensure that the assets of both are protected
  • Ensure that client complaints are dealt with in a timely manner and at the right level

Corporate governance

  • Actively champion Praxis' values by promoting a culture of professionalism, teamwork, and leadership
  • Understand Praxis' business plan and the direction in which the Group is heading
  • Understand how the role of each individual contributes to Praxis' vision
  • Understand and acknowledge the need for change

Financial management

  • Will be expected to achieve pre-determined utilisation targets (set as part of the annual budget process and notified to the individual via the appraisal/objective setting process)
  • Assist the Senior Manager in managing the Key Performance Indicators for junior members of the team (set as part of the annual budget process and notified to the individual via the appraisal/objective setting process)
  • Balance the client’s needs with the Group’s commercial expectations both in developing strategies for clients and in the day-to-day management of their affairs
  • Support the Senior Manager in achieving the Group’s financial benchmarks
  • Support the Senior Manager in regularly reviewing work in progress, deficits, aged debtors, and bad debt write offs to ensure staff are managing these aspects of their work effectively

People management

  • Participate in the appraisals of staff within their area of responsibility
  • Support the Senior Manager with recruitment, performance management and development, reward and remuneration and engagement and motivation as required
  • Promote a culture of continuous training, development, and progression
  • Inspire others through own actions and behaviours

Personal development

  • Attend seminars and workshops, read industry publications and advisory briefs, and follow developments in relevant industries to enhance professional and technical knowledge
  • Shape own development by identifying areas to improve own knowledge and skills and actively seek assistance
  • Maintain evidence of continuing professional development to meet regulatory requirements
  • From time to time to undertake specific additional tasks as advised

Skills and knowledge
Key areas are as follows (note that the Manager is expected to demonstrate these skills or, in the minority, show potential to acquire them:)

  • Comprehensive knowledge of and a proven track record in offshore fiduciary services
  • A proven track record in handling complex offshore fiduciary issues
  • A proven track record in client relationship management
  • Good interpersonal skills for dealing with staff, intermediaries, and clients
  • Excellent time management and organisation skills
  • Good understanding of financial markets and finances in general
  • Exposure to marketing and business development initiatives coupled with a willingness to get involved in the development of new markets
  • Excellent communication skills
  • Sound judgement
  • Good presentation skills (although training can be provided)
  • Ability to coach and mentor junior colleagues
  • Knowledge of compliance issues and the regulatory framework within which Praxis operates
  • Strong leadership and interpersonal skills for dealing with staff, intermediaries, and clients

Professional qualifications and experience

  • The holder of this position should be educated to degree level, ideally in a business-related subject such as law or accountancy and be a member of a relevant professional body
  • The post holder should have a minimum of 10 years’ experience in fiduciary

 

Five years’ Jersey residency is required for this role, in adherence with the Control of Housing and Work (Jersey) Law 2012.

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Commitment to diversity

We want you to bring your full self to work and maximise your potential. Praxis is a place where everyone
can thrive, whatever their gender, ethnicity, disability, sexual orientation, and socio-economic background.

Applying with a disability

We are committed to ensuring a great experience for colleagues with a disability. Once you get to the
selection stage, please let us know about any adjustments that you may require.

Apply

Thank you for your application. We receive a high volume of enquiries and aim to view and assess all
applications as soon as we can. We will do our best to respond to you.

Apply for the role at Praxis

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This form collects your name, email address and telephone number so that we can communicate with you. Please review our Candidate Fair Processing Notices to see how we protect and manage your submitted data. We do not need to collect any special category personal data at this point of the application, and it should not be included in your CV. Special category data concerns racial, ethnic origin, political opinions, gender, religious or philosophical beliefs, health, genetic and biometric data, or trade union memberships.

If this role isn’t for you but you’d like to find out more and register your interest in a career with Praxis please complete our speculative enquiry

Get in touch

Apply for the role at Praxis

Clear files

This form collects your name, email address and telephone number so that we can communicate with you. Please review our Candidate Fair Processing Notices to see how we protect and manage your submitted data. We do not need to collect any special category personal data at this point of the application, and it should not be included in your CV. Special category data concerns racial, ethnic origin, political opinions, gender, religious or philosophical beliefs, health, genetic and biometric data, or trade union memberships.